Privacy Policy
Effective Date: Feburary 12 2025
Caillier Clinic (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal and health information is handled in a safe, secure, and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, including health information, in compliance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect various types of information, including personal and health-related data, to provide you with our services. The categories of information we collect include:
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Personal Identification Information: When you fill out a contact form or interact with our website, we may collect personal information such as your name, email address, phone number, and any additional information you provide in the message section.
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Health Information: As a mental health clinic, we may collect health-related information, including medical history, symptoms, diagnosis, treatment plans, and other information relevant to your mental health care. This information is protected under HIPAA and is treated with the highest level of confidentiality.
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Technical Information: We may collect information such as your IP address, browser type, and device identifiers when you visit our website. This helps us analyze website traffic and improve user experience.
2. How We Use Your Information
We use your personal and health information for the following purposes:
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To Provide Healthcare Services: To schedule appointments, deliver mental health care services, and communicate with you about your treatment or any questions you may have.
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Administrative Functions: To manage appointments, billing, and communications regarding your treatment. Authorized staff may access your personal and health information for administrative purposes only.
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To Comply with Legal and Regulatory Requirements: To comply with HIPAA and other legal obligations, including providing you with relevant notices and reporting as required by law.
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For Website Improvement: To improve the content and functionality of our website based on user feedback and analytics.
3. Sharing of Your Information
We do not sell your personal or health information. However, we may disclose your information in the following circumstances:
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With Healthcare Providers: If you request treatment or a referral, your information may be shared with healthcare providers involved in your care.
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With Service Providers: We may disclose your information to trusted service providers who assist us with the operation of our website, communications, or healthcare administration (e.g., appointment scheduling, billing). These providers are required to safeguard your information and comply with HIPAA and other privacy laws.
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Legal and Compliance: We may disclose your information when required by law or to comply with legal obligations, such as in response to a subpoena, court order, or other legal processes.
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Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, subject to applicable laws.
4. Your Rights Under HIPAA and CCPA
HIPAA Rights
Under HIPAA, you have the following rights regarding your protected health information (PHI):
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Right to Access: You have the right to inspect and obtain a copy of your PHI in our records, subject to certain exceptions.
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Right to Correct: You may request corrections to any inaccurate or incomplete PHI that we maintain.
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Right to Confidential Communications: You have the right to request that we communicate with you in a certain way (e.g., by phone or at a different address) if you believe that communication in the usual manner would put you in harm’s way.
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Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations, although we are not required to agree to these restrictions.
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Right to File a Complaint: If you believe your privacy rights under HIPAA have been violated, you have the right to file a complaint with us or with the U.S. Department of Health and Human Services (HHS).
CCPA/CPRA Rights
As a California resident, you also have rights under the CCPA and CPRA:
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Right to Know: You have the right to request the categories and specific pieces of personal information (including health-related information) we have collected about you.
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Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions (e.g., if we need the information for legal, medical, or operational purposes).
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Right to Opt-Out: You have the right to opt out of the sale of your personal information (Note: We do not sell your personal information).
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Right to Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA/CPRA.
5. How to Exercise Your Rights
To exercise your HIPAA or CCPA/CPRA rights, you may submit a request by:
- Emailing us at office@caillierclinic.com
- Calling us at 715-836-0064
- Mailing a request to: 2620 Stein Boulevard Eau Claire, WI 54701
We will respond to your request within the timeframes required by law. Please note that we may require you to verify your identity before fulfilling certain requests.
6. Data Security
We implement robust security measures to protect your personal and health information from unauthorized access, use, or disclosure. These measures include encryption, secure storage, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
7. Retention of Data
We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., HIPAA’s retention requirements). If you request the deletion of your information, we will retain only the data necessary to comply with legal obligations.
8. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your user experience and gather non-personal data about website usage. You can manage cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
9. Children’s Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under HIPAA, CCPA, or other applicable privacy laws, please contact us at:
USE OF SMS TEXT MESSAGING:
By providing your SMS enabled phone number to Callier Clinic either through this
website or by initiating a text conversation with us, you consent to receive text
messages from Caillier Clinic, including messages sent by an automated system.
Consent is not a condition of service. Msg & data rates may apply. Msg frequency
varies.
If at any time you wish to stop receiving text communications from us, simply reply with
“STOP” or “UNSUBSCRIBE”. Upon receiving your opt-out request, we will immediately
stop sending future messages to your number. We do not use SMS for marketing
purposes, or share your SMS information with third parties, outside of what is required
to provide the requested service
Caillier Clinic
2620 Stein Boulevard
Eau Claire, WI 54701
office@caillierclinic.com
